FAQs
Thank you for taking the time to contact us! Do you have a question about your order? First, take a look at our frequently asked questions below, maybe the answer is already there. If you can't find the answer, don't hesitate to contact us using the contact details at the bottom of this page.
1. Where is my package?
After placing your order, it takes 1-2 business days to process your order and 4-6 business days for your order to be delivered in the United States. If these days have passed, please contact our customer service.
2. Where can I find my track & trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code. Also, check your spam folder, sometimes our emails end up there. Please note that it may take some time for your Track & Trace link to become active.
3. How can I track my order?
You can track your order using your Track & Trace number that you received via email. Enter the Track & Trace on our Track & Trace page to see the status of your delivery. You can do this on this page.
4. I am not satisfied with my package
Check out our Refund Policy page to return your package.
If you can't find the answer to your question, you can always contact us:
1. Where is my package?
After placing your order, it takes 1-2 business days to process your order and 4-6 business days for your order to be delivered in the United States. If these days have passed, please contact our customer service.
2. Where can I find my track & trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code. Also, check your spam folder, sometimes our emails end up there. Please note that it may take some time for your Track & Trace link to become active.
3. How can I track my order?
You can track your order using your Track & Trace number that you received via email. Enter the Track & Trace on our Track & Trace page to see the status of your delivery. You can do this on this page.
4. I am not satisfied with my package
Check out our Refund Policy page to return your package.
If you can't find the answer to your question, you can always contact us:
Support
- Mail: info@btc-clothing.com
- Phone: +31626510003
BTC Clothing by
DS Commerce
Address: Forsythialaan 22
Zip Code: 1702TC
City: Heerhugowaard
Province: Noord-Holland
Country: The Netherlands
Company Number: 72899468
Support times
Monday through Friday from 9 a.m. to 5 p.m.